Do you recognize the following in your CRM software projects?
Bad user adoption
Where do we start first?
Processes not documented or aligned
We have invested a lot of resources in the development of a new CRM tool, but user adoption after go-live is very low. We fear our estimated Return-on-Investment will never be realised.
Sales Manager of Company X
Our sales people currently use their email inbox for their day-to-day activities. We want to introduce a new CRM tool to improve collaboration, visibility on activity levels and sales forecasting. But where do we start?
Project Manager at Company Y
Management has reviewed and validated business processes for a new CRM system. But during demo's, key users gave input that processes do not match how things are done in real life. This causes a lot of rework and extra development costs.
Project Manager and Product Owner at Company Z
What is my take on Business Processes and Change Management in projects?
My Vision
A growing number of companies are starting to develop new apps, launching online communities and implementing new CRM systems, with the purpose of improving total customer experience.
At the start of such a project, they often focus very hard on finding the software solution that maps perfectly with every single functionality that might be needed in the future.
At the same time, two other crucial activities are neglected or totally skipped in many cases:
Neglecting above elements, will without a doubt lead to projects running over budget, over time and missing key objectives.
At the start of such a project, they often focus very hard on finding the software solution that maps perfectly with every single functionality that might be needed in the future.
At the same time, two other crucial activities are neglected or totally skipped in many cases:
- Reviewing Business Processes
- Change Management Activities
Neglecting above elements, will without a doubt lead to projects running over budget, over time and missing key objectives.
My Mission
I want to help companies align their valuable human assets with their business processes and software tools. My activities focus strongly on two crucial activities that are often forgotten in projects:
Clear and validated processes, the right software tool and great user adoption are the three foundations of a successful software project.
- A thorough business process review that shows the company's current process challenges and pain points. At the same time, such a review allows you to discover all improvement ideas that already exist in the minds of your employees.
- Preparing and implementing all necessary change management activities that improve user adoption of software tool and new business processes.
Clear and validated processes, the right software tool and great user adoption are the three foundations of a successful software project.
My Approach
When you hire me to help you with your projects, you can expect the following experience. I’m …
- Goal oriented & focus on achieving results as a team and in a good atmosphere.
- Striving for a top level of professionalism.
- Thinking out-of-the box, and out-of-my comfort zone.
- Committing to timely and accurate communication and delivery.
- Able to engage with stakeholders from work floor up to C-level.
- Transferring knowledge and coaching co-workers.
My end goal is always to improve the way companies deal with customers and prospects, to the benefit of the company’s bottom line and also to the benefit of all stakeholders, from work floor up to C-level.
Bert